Internal Communication
Internal conversation is employee to employee conversation for work related topics. We are not at all saying, do not be friends with your co-workers!
Conversations in regards to directing your daily tasks, how a product works, business operations and customer information is to be handled with care.
Th reason we have internal procedures is to keep your tasks coming from Carson or Sheri, ensure that the tasks are approved, protect Pizzazz Groups intellectual property, ensure we are following the NDA and confidentiality agreements and protect Pizzazz Group’s customers.
This is very clearly stated as well in other employees training that if they need information, their only contact is their direct report or Carson and Sheri.
Pizzazz Group takes the procedures seriously and it’s required to understand the procedures. If you are unsure about a procedure, ask Carson or Sheri.
If you break a procedure or suspect a fellow co-worker is breaking a procedure, you need to report the concern to Carson immediately.
3 Scenarios
Scenario 1: Internal Communication from Carson or Sheri – Provide whatever is requested.
Scenario 2: Communication From Development Team – We should work together to do our jobs better. We don’t share the customer list you manage with co-workers. This is based off confidential agreements and NDA agreements that we may have with our customers.
Scenario 3: Communication With Any Other Member Of The Team – Any requests that are in regards to tasks, customer information, products, tools we utilize or the process for product development is not to be provided. A ticket must be submitted and approved by Carson. Below are examples of what are examples of tickets.
You will then need to report this request to Carson. Carson will speak to the individual of the importance of procedure.
You don’t report to anyone other than Carson and Sheri. Also, information that you have is to be kept within the development team.
Common Scenario Situations
The VP of Sales That "Outranks" You & Is Intimidating Says: Can You Make This Small Website Edit?
Answer: Anything related to my work comes from Sheri or Carson. You can fill out a ticket at pizzazzgroup.com/ticket According to the policy, I will need to provide an email to Carson making him aware of this communication.
Next Steps: This goes against our policy that would have been apart of their training. Any requests that are in regards to work that you need to complete, customers information, products, tools we use or the process for product development is to be directed to Carson. You would need to let Carson know that this request was made so he can discuss with the individual our process.
The VP of Sales That "Outranks" You & Is Intimidating Says: How We Rank A Google Map?
Answer: Anything related to process comes from Sheri or Carson to learn more about how we rank on Google Map. You can fill out a ticket at pizzazzgroup.com/ticket According to the policy, I will need to provide an email to Carson making him aware of this communication.
Next Steps: This goes against our policy that would have been apart of their training. Any requests that are in regards to work that you need to complete, customers information, products, tools we use or the process for product development is to be directed to Carson. You would need to let Carson know that this request was made so he can discuss with the individual our process.
The VP of Sales That "Outranks" You & Is Intimidating Says: Please Provide Me A List Of Our Chiropractic Websites so I Can Show To This Potential Customer?
Answer: Anything related to customer information comes from Sheri or Carson as they know the NDA’s. You can fill out a ticket at pizzazzgroup.com/ticket According to the policy, I will need to provide an email to Carson making him aware of this communication.
Next Steps: This goes against our policy that would have been apart of their training. Any requests that are in regards to work that you need to complete, customers information, products, tools we use or the process for product development is to be directed to Carson. You would need to let Carson know that this request was made so he can discuss with the individual our process.
The VP of Sales That "Outranks" You & Is Intimidating Says: Please Provide Me A List Of Our Websites so I Can Show To This Potential Customer?
Answer: Anything related to customer information comes from Sheri or Carson as they know the NDA’s. You can fill out a ticket at pizzazzgroup.com/ticket According to the policy, I will need to provide an email to Carson making him aware of this communication.
Next Steps: This goes against our policy that would have been apart of their training. Any requests that are in regards to work that you need to complete, customers information, products, tools we use or the process for product development is to be directed to Carson. You would need to let Carson know that this request was made so he can discuss with the individual our process.
The VP of Sales That "Outranks" You & Is Intimidating Says: Carson says you need to provide this to me?
Answer: Anything related to my tasks are to be provided from Carson or Sheri directly. You can fill out a ticket at pizzazzgroup.com/ticket According to the policy, I will need to provide an email to Carson making him aware of this communication.
Next Steps: This goes against our policy that would have been apart of their training. Any requests that are in regards to work that you need to complete, customers information, products, tools we use or the process for product development is to be directed to Carson. You would need to let Carson know that this request was made so he can discuss with the individual our process.
The VP of Sales That "Outranks" You & Is Intimidating Says: The website has crashed, can you help my client?
Answer: Anything related to my tasks are to be provided from Carson or Sheri directly. If this is VERY important you can contact Carson or Sheri Now to expedite the process. If it’s not critical, you can fill out a ticket at pizzazzgroup.com/ticket According to the policy, I will need to provide an email to Carson making him aware of this communication.
Next Steps: This goes against our policy that would have been apart of their training. Any requests that are in regards to work that you need to complete, customers information, products, tools we use or the process for product development is to be directed to Carson. You would need to let Carson know that this request was made so he can discuss with the individual our process.
The VP of Sales That "Outranks" You & Is Intimidating Says: Is this website done yet?
Answer: Anything related to my tasks are to be provided from Carson or Sheri directly. You will be notified when a project is complete and ready for review. According to the policy, I will need to provide an email to Carson making him aware of this communication.
Next Steps: This goes against our policy that would have been apart of their training. Any requests that are in regards to work that you need to complete, customers information, products, tools we use or the process for product development is to be directed to Carson. You would need to let Carson know that this request was made so he can discuss with the individual our process.
The VP of Sales That "Outranks" You & Is Intimidating Says: I'm on the phone with a customer right now can you help out?
Answer: Anything related to my tasks are to be provided from Carson or Sheri directly. You will be notified when a project is complete and ready for review. According to the policy, I will need to provide an email to Carson making him aware of this communication.
Next Steps: This goes against our policy that would have been apart of their training. Any requests that are in regards to work that you need to complete, customers information, products, tools we use or the process for product development is to be directed to Carson. You would need to let Carson know that this request was made so he can discuss with the individual our process.
Development Team Member Asks: Please Provide Me A List Of Our Chiropractic Websites and customer list?
Answer: Anything related to customers must be provided from Carson or Sheri directly because of confidentiality agreements and NDAs. A ticket can be placed at pizzazzgroup.com/ticket According to the policy, I will need to provide an email to Carson making him aware of this communication.
Next Steps: This goes against our policy that would have been apart of their training. Any requests that are in regards to work that you need to complete, customers information, products, tools we use or the process for product development is to be directed to Carson. You would need to let Carson know that this request was made so he can discuss with the individual our process.
Development Team Member Asks: I Can't Figure This Out, Can You Help?
Answer: If you are able to help out a fellow co-worker, do it! The policy for communication is only limiting for customer lists and customer websites that you manage. This is to protect Pizzazz Group depending on type of agreement. If a customer list is needed, this can be submitted by a ticket. Carson and Sheri will keep you updated on approval or decline.
Carson or Sheri Asks For Your Help?
Answer: Yes, go ahead and help Carson or Sheri with anything as they are who you report to for your projects.