Prior To Shoot
Each 3D virtual shoot you will be provided with the write up for what is to be complete. Review the customer write up example below.
Prior to doing a shoot, there are a few things to do to make sure you are ready for a succesful shoot. Below is what you should prepare prior to going to the shoot location.
Make sure the Matterport camera is fully charged
Make sure your iPhone is fully charged
Bring the customer order form, iPhone, charging cords, Matterport camera & tripod
When you get to the location of the shoot, below are steps prior to shoot.
Do a walkthrough of the entire facility with the customer and get an understanding of everything that is being shot.
When walking through the facility, what sould you look for to point out to the customer to be changed. These “changes” would be given to the customer prior to you arriving so the issues should be addressed. HAVE AN ATTENTION TO DETAIL WHEN WALKING THROUGH THE FACILITY AS THERE ISN’T PHOTOSHOP IN THE 3D SHOOT SOFTWARE.
Clean & Organized? (Check that no cups on tables, no papers scattered)
Clean Floors? (Check for scuffs on the floors, dust, dirt and trash)
Lighting? (Check that there are not strands of lights out)
Trash Cans? (Check that there are not trash cans in rooms)
Season Appropriate? (It is welcoming to have a Christmas tree in the lobby but not appropriate when you want to show your facility in the summer months)
Confidentiality? (If you have name tags for children or employees, make sure this is desired. If the employee is no longer at your company you still don’t want it to be listed. Also, make sure pictures are appropriate)
Issue with Shooting? (Make sure people are not in the shooting path, all doors are open, all lights are on, and with long hallways that there are “objects” to allow shooting to run smoothly)
What if the facility is not ready for the 3D shoot? This is not your fault, the customer has been told by the sales rep to be prepared prior to you showing up. You would need to inform them that there would be a charge for the reschedule. If the customer isn’t ready and wants you to wait, I would inform them that there would be an additional charge. If it’s only a few minutes then I let it pass, if it starts to be 15+ minutes, I would start to charge. I’ve even had a customer ask me to help mulch, which seamed silly with me wearing a dress shirt and dress pants. I would kindly let them know that you’re just here for the 3D tour…unless you want to pick up the shovel. Everything is within reason of what you feel is appropriate. If they ask you to move a trash can, just move the trash can. 🙂 However, understand that there is a contract and clear expectations have been set with late fees and reschedule fees. We put contracts together for this reason. There is no need to argue with a customer, just leave and let them know the sales rep will address the issues.