Callrail - How We Use Callrail - Developer Training

CallRail is a phone software that we use to forward and record calls. CallRail is more than just a “normal” call recording software as our customers will be able to utilize many different numbers to forward calls to their business, create a flow in which how they will receive the call, swap numbers and tag calls. Within this training, you will learn how each one of these features are beneficial to our customers.

Why Our Customers Love CallRail:

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Determine which marketing platforms are contributing to the most calls

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Managers can review the recorded call with the person answering the phone to help coach up that rep and discuss areas of improvement

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If there is a discrepancy where a customer said that they were going to provide a service, the manager can validate if it actually was stated on the phone call

How We Use CallRail

Determine which marketing platforms are contributing to the most calls

Managers can review the recorded call with the person answering the phone to help coach up that rep and discuss areas of improvement

If there is a discrepancy where a customer said that they were going to provide a service, the manager can validate if it actually was stated on the phone call