To set up the search directories there are steps that we take to ensure that we follow the same process for each added account. We pull the information from the customer’s Google Profile page (any additional information will be provided that isn’t on the Google Profile). To ensure there are no inaquaracies I would 100% recommend to copy and past the information to eliminate misspellings. To determine the main business category, if it’s not labeled on the Google Profile, do a search of a keyword which is important to the customer and see in the Google Map section what the main business category is listed as for the competiors. Fill out as much information as possible and add as much complimentary categories to capitalize on all available search. Synup has a “glitch” with their hours in the adding an account section so after you complete the profile and submit, you will need to go back in and edit the buisness hours and label the business as closed in those days. 

For the set up portion of the review request through text message, you will need to connect the customer’s Google profile to the account. This will show the Google profile in which the completed review will be placed.